Returns and Exchanges: US orders only
Not loving your purchase? No worries! If you’re not satisfied we’ll gladly accept merchandise for return or exchange, as long as it:
Akpesiri is pleased to offer free returns with pre-paid return labels via US Postal Service.
If the return label from our team is not processed and scanned by the USPS within 7 days of receiving it, the label will be deactivated.
Once we receive your package, we will process an exchange or issue a refund*** in accordance with this policy. Refunds*** will be made in the form of the original payment. Takes at least 2 weeks to fully process refund***.
* Cost differs for returns outside of the US.
** We are not liable for lost packages. However, we will work with you and the package in any way we can.
*** Refund does not include the original shipping cost, only the cost of the product(s)
*** Refunds can take up to 4 weeks to fully process on some orders.
Write us a note on your packing slip stating the product and size you would like instead.
Customer responsibility: Initial shipping cost (when original item(s) is sent back to Akpesiri).
Akpesiri responsibility: Shipping cost of the new items being sent back to customer.
To return and exchange your items, our return address is:
4833 Berewick Town Center Drive
Suite E - PMB 146
Charlotte, NC 28278
DAMAGED OR DEFECTIVE ITEMS
In the case of items damaged during shipment, or within 14 days of purchase please email us at email@example.com with the following information:
We will work with you to replace your item as fast as we can. We will send it to you at no charge and will ask you to return the damaged/defective item along with the packing slip or invoice/receipt you received via email that includes your full name and order number. A free shipping label will be provided for you.
For further questions, please contact us at firstname.lastname@example.org.